Question 1

Can I bring my car?

Accepted Answer

Some locations may have limited parking available. However, our properties are usually well-connected to public transport, reducing the need for a car.

Question 2

Can I book with friends?

Accepted Answer

Yes, you can book with friends. We'll try our best to place your rooms close to each other. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 3

Can I bring pets?

Accepted Answer

Unfortunately, pets are not allowed in the accommodation.

Question 4

What if my guarantor cannot sign the agreement?

Accepted Answer

If your guarantor is unable or unwilling to sign, you may need to provide an alternative. Third-party guarantor services may also be an option. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 5

Will you contact my guarantor directly about my tenancy?

Accepted Answer

We’ll always contact you first. Your guarantor will only be contacted if necessary (e.g., unpaid rent or tenancy violations).

Question 6

Can I have overnight guests?

Accepted Answer

Yes, occasional overnight guests are allowed, but they must be signed in for safety reasons and shouldn't stay more than 2 consecutive nights per week. Please be mindful of your flatmates.

Question 7

Do I need to be a student to book?

Accepted Answer

Yes, bookings are only available to students.

Question 8

Do you offer short-term stays?

Accepted Answer

Short-term stays may be possible depending on availability. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 9

What happens if I can't pay my rent on time?

Accepted Answer

Let us know as soon as possible so we can work with you to find a solution. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 10

Can I rebook my current room for the next academic year?

Accepted Answer

Yes, you can rebook your current room for the next academic year, subject to availability. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 11

Do I need to move out during holidays?

Accepted Answer

No, your room is yours for the full contract period. You're welcome to stay during holidays like Christmas and Easter.

Question 12

Will I need to buy my own TV licence?

Accepted Answer

If you plan to watch live TV or on-demand services in your room, you’ll need to purchase your own TV licence. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 13

How do I pay my rent?

Accepted Answer

You can pay via bank transfer or card payment. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 14

Do I need to bring my own furniture?

Accepted Answer

No, all rooms come fully furnished. Personal furniture and large appliances are not allowed due to safety regulations.

Question 15

Do I need to pay a deposit?

Accepted Answer

No deposit is required. However, a small advance rent payment is needed to reserve your room.

Question 16

Can I smoke in my room?

Accepted Answer

No, smoking is not permitted inside the building. Designated smoking areas are available outside.

Question 17

Can someone else take over my tenancy?

Accepted Answer

If you want to end your tenancy early, it’s your responsibility to find a suitable replacement who agrees to the same terms. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 18

Who can be my guarantor?

Accepted Answer

A guarantor must be over 18, financially stable, and typically UK-based. They are responsible for rent if you're unable to pay.

Question 19

What if I run into financial difficulties during my stay?

Accepted Answer

If you're facing financial hardship, contact our team. We'll do our best to support you. Get in touch with our team for more details at studentengage@alpha-way.com.

Question 20

What should I do before I move out?

Accepted Answer

Schedule a room inspection and ensure your room and shared areas are cleaned. Vacate the property by the agreed time on your move-out day. Get in touch with our team for more details at studentengage@alpha-way.com.

True Swansea

Building Amenities

Room Types

5 Bed Apartment

6 Bed Apartment

Apartment - River View

5 Bed Apartment

Accessible Studio - River View

Accessible Studio

Studio - River View

Studio - River View

Apartment - River View

Accessible Studio - River View

Studio

Accessible Studio

Studio

6 Bed Apartment

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