A Lettings Agreement is the legal contract that outlines the terms of your stay in student accommodation. The specific type of agreement depends on where your property is located. In England, it is known as a Common Law Tenancy; in Scotland, a Licence Agreement; and in Wales, an Occupation Contract. Throughout the website, the term "Lettings Agreement" refers to the applicable agreement for your accommodation location.

Booking a room is simple and can be completed online through the website. Choose your preferred property and room type, then follow the booking steps provided.

After paying the advance rent, you'll receive a room offer by email with instructions to complete your booking and sign your Lettings Agreement. Be sure to complete these steps within the specified deadline to secure your room.

Your rent includes utility bills such as gas, electricity, and water, along with Wi-Fi and contents insurance for your personal belongings.

Please note that if you use a television, you may need to purchase a TV licence separately. Council tax is generally not applicable to full-time students, but charges may apply if you are no longer a full-time student or if a non-student shares your accommodation.

Your tenancy agreement usually requires you to pay rent for the full contract period. If you wish to leave early, please contact the property team as soon as possible.

In some cases, you may be released from your agreement if a suitable replacement tenant takes over your room. Any eligible rent refund will only be processed once the new tenant's booking is confirmed and their initial payment has been received. Students who withdraw from their studies for medical reasons may also be eligible for an early release, subject to providing supporting documentation from their university.

Rent payments are due on the dates specified in your tenancy agreement. These instalments are typically scheduled to align with university terms and student finance payment dates.

If you do not have a guarantor, you may be required to pay your rent in full before moving in. Please refer to your tenancy agreement for your specific payment schedule.

Minimum age requirements may vary depending on the property location. In some cases, students under 18 may be able to book accommodation with prior approval.

If you are under 18 at the start of your tenancy, please contact the property team before booking to discuss your eligibility and any additional requirements.

An advance rent payment of between £100 and £300 is require, depending on the location, to secure and allocate your room.

This amount is later deducted from your first rent instalment. For properties in England, it is deducted from the first payment due before your tenancy starts, while in Scotland it is deducted from the first instalment due on the tenancy start date.

Please contact us as early as possible to discuss your situation. Evidence of your loan schedule will be required, and an admin fee may apply.

You can pay your rent using a debit card, credit card, or bank transfer. Simply choose your preferred payment method when completing your booking online.

You can open a student bank account with most UK banks such as NatWest, Barclays, Royal Bank of Scotland, Santander, HSBC, or Lloyds Bank. These accounts are designed for students and often include benefits such as an interest-free overdraft.

To open an account, you’ll usually need to visit a branch with your passport or driving licence, along with proof of address. It’s recommended to set up your account before arriving at university, as activation can take a few days.

Yes, guests are generally allowed to stay for short visits, usually up to two days per stay. All guests must be signed in and out at reception in line with the guest policy, which you agree to when you move in. Please note that guests are not permitted to have their own keys.

Yes, to ensure a smooth check-in process, you will be given an allocated move-in timeslot before arrival, which you can book in advance.

However, reception is open 24 hours a day if you need assistance outside your scheduled time.

You may continue living in your accommodation until the end of your licence period. However, you will become responsible for paying council tax during this time.

If you choose to leave early, we may be able to help you find a replacement tenant, but this cannot be guaranteed.