Service FAQs
Got questions? We've got answers.
What additional services does Alphaway offer?
- Visa application assistance
- Airport pickups
- Travel & flight bookings
- Room essential packs (bedding, kitchenware, etc.)
- Guarantor services
- Education counselling
How do I book an airport pickup?
- Go to the 'Services' section on our website.
- Select 'Airport Pickup' and enter your flight details.
- Pay online and receive a confirmation with driver details.
What is included in Airport pickup?
Our airport pickup service includes meet & greet at arrivals and direct transfer to your accommodation.
Can Alphaway help with student visa applications?
Yes! Our visa experts guide you through documentation, application submission, and interview prep for a hassle-free process.
What's included in the UniKitOut room essentials pack?
Our packs include bedding, towels, kitchen utensils, and other basics—saving you the hassle of shopping after arrival. You can book your room essentials pack in advance, and they will be handed over to you in the waiting room or reception. Book the UniKitOut Essentials pack with us or get in touch with us for more details.
How does the housing hand guarantor service work?
If you don't have a UK guarantor, we connect you with approved providers to help secure your accommodation lease. Book the UniKitOut Essentials pack with us, apply for a Housing Hand Guarantor, or get in touch with us .
Do you provide local SIM cards or bank account help?
Yes! Ask about our student welcome packs with local SIMs, bank guides, and more.
Can I modify or cancel a booked service?
Yes, depending on the service. Contact our support team at least 48 hours before the scheduled service for changes.
Are Alphaway's service providers verified?
All our partners (drivers, counsellors, etc.) are background-checked for reliability and safety.