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Riverside House

Set along the scenic River Wey, Riverside House offers boutique student living just three minutes from the University of Surrey. With modern studios, quiet study areas, and relaxing social spaces, it also includes premium features like a cinema room, games lounge, and an on-site gym. Perfect for students seeking a peaceful yet connected experience in a supportive community.

Building Amenities

24/7 Staff
All Bills Inclusive
Cinema Room
Common Study Area
Communal Kitchen & Dining
Communal Lounge
Free Contents Insurance
Games Room
Gym
Karaoke Room
Laundry

Frequently Asked Questions

How can I book a studio with an early check in?

Early check-in may be available depending on room availability. Get in touch with our team at [email protected] to discuss your request.

What do I need to do before I move out?

You must return the room in its original condition, remove personal belongings, and ensure cleanliness to avoid deductions. Get in touch with our team at [email protected] for a move-out checklist.

Can I view/ book my studio if I am not currently in the UK?

Yes, online booking and virtual viewings are available. Get in touch with our team at [email protected] for assistance.

I am worried about making my next payment?

If you are concerned about making an upcoming payment, get in touch with our team at [email protected] to discuss your options and receive support.

No Place, No Stay Policy

If you are not accepted into your intended university or institution, you may be eligible to cancel your booking by providing valid proof. Get in touch with our team at [email protected] for more details.

No Visa, No Stay policy

If your visa application is rejected, you may be eligible to cancel your booking by providing valid proof within the required timeframe. Get in touch with our team at [email protected] for more details.

How do I transfer money from my home country to pay rent?

International payments can generally be made via card payment or international bank transfer. Specific instructions and details will be provided during the booking process. Get in touch with our team at [email protected] for assistance.

What is the procedure for a replacement tenant?

If you wish to cancel your booking outside the permitted cancellation reasons (such as No Visa, No Place policies), you may need to find a replacement tenant to take over your contract. Get in touch with our team at [email protected] for more de

How do I pay?

Payments can usually be made via bank transfer, debit/credit card, or international payment services through your booking portal. Get in touch with our team at [email protected] for details.

What Payment Options are available to me?

Payment options may include full payment upfront or in instalments, depending on your agreement and eligibility. Get in touch with our team at [email protected] for the available plans.

Can I change my payment method?

Yes, payment methods can typically be updated before making any payment. Get in touch with our team at [email protected] for assistance.

When do I get my deposit back?

Deposits are usually returned within a set period after your tenancy ends, provided all conditions are met. Get in touch with our team at [email protected] for more details.

What happens if I do not agree to deposit charges?

If you disagree with any charges, you have the right to dispute them. Get in touch with our team at [email protected] for assistance with the process.

What is the step by step guide to making a booking online?

To book a room, simply select your preferred property and room type, then follow the guided steps to complete your personal details and submit your booking request. You may be asked to upload identification and proof of student status during the process.

What is included in the rent, and are there any additional costs?

Rent generally includes utility bills and furnishings. Additional services or facilities may incur extra costs. Get in touch with our team at [email protected] for details.

What payments are required for a booking?

A deposit and possibly a pre-rent instalment are required to secure your booking. The exact amounts and schedule will depend on the property and your payment plan. Get in touch with our team for more details at [email protected].

What is the deposit protection scheme?

The deposit protection scheme safeguards your deposit throughout your stay and ensures fair handling of any disputes.

What charges can be taken from my deposit?

Possible deductions may include damage, missing items, or unpaid rent. A detailed breakdown will be provided if any deductions are necessary.

Do I need to pay a deposit when booking a studio?

Yes, a deposit is required to secure your studio. This deposit is refundable at the end of your tenancy, subject to the condition of the room. Pre-rent instalments may also be required to confirm your booking. Get in touch with our team for more details a

What is the cancellation policy?

After the cooling-off period, cancellations are only possible under specific conditions such as No Visa, No Place policies, or if a suitable replacement tenant is found. Get in touch with our team at [email protected] for more details.

What is a deposit?

A deposit is a refundable amount paid to secure your booking, returned at the end of your stay if the room is left in good condition and all terms are met.

How do I view my upcoming payments?

You can view upcoming payments through your booking portal or by contacting our team at [email protected] for guidance.

What is the cooling off period?

There is generally a 48-hour cooling-off period after signing the tenancy agreement during which you can cancel your booking. Get in touch with our team at [email protected] for more details.

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